SoftwareOne
Senior Unified Communications Consultant / Technical Lead (CEE)
2022 — PRESENT
Designing and deploying enterprise-grade telephony and UC solutions with focus on availability, security, and future-proofing. Acting as technical owner for complex deployments involving SBCs, PSTN providers and hybrid setups.
Architected Microsoft Teams Phone and Direct Routing environments across multiple enterprise customers
Led presales and architecture engagements — turning business requirements into working systems
Designed and delivered a high-availability Direct Routing platform under wartime conditions, proving that architecture decisions matter when conditions are far from ideal
Integrated an SBC solution connecting three separate PBX environments (Webex, Teams, Google) for a multi-brand enterprise — without changing their existing phone number provider contracts
Produced HLD/LLD documentation, configuration records, and runbooks people actually read
Coordinated closely with vendors, carriers, and internal teams through go-live and post-live stability
Teams Direct Routing
SBC
AudioCodes
PSTN
Presales
Architecture
Netrix LLC / TetraVX
UC Engineer, Operations
2017 — 2022
Advanced UC engineering support for Microsoft Teams, Skype for Business, and SBC-based voice environments across large enterprise customers.
Troubleshot complex SIP, call flow, and interoperability issues across multi-vendor platforms
Led operational governance for key enterprise accounts — improved stability, reduced ticket noise, kept SLAs intact
Delivered long-form technical sessions under the Microsoft Ignite program
Key customers included major financial, automotive and professional services organizations
Teams
Skype for Business
SIP
Operations
Microsoft Ignite
GTT Ltd.
UC Engineer (L2 / L3)
2014 — 2017
Supported global enterprise environments. Developed strong instincts for escalation, reliability, and operational hygiene across diverse client infrastructures.
L2/L3 Support
Enterprise Voice
Escalation